Terms of Service

These terms apply to your use of StoreWave: this website, the account portal, and the point of sale app your shop runs on. StoreWave is operated from Colombo, Sri Lanka. In these terms, "StoreWave", "we" and "us" mean the operator of StoreWave, and "you" means the person who creates an account and anyone they allow to use their shop.

By creating an account or using StoreWave, you agree to these terms.

Your account

• You must be at least 18 and able to enter into a contract, and you must use StoreWave for a business.
• Give us an email address you control and keep your password to yourself. You are responsible for what happens under your account and in your shops, including what your staff do with the logins you give them.
• Tell us straight away if you think someone else has got into your account.

Plans and payment

• The Free plan costs nothing and has the limits shown on the pricing page. Each account can run one shop on the Free plan.
• The Pro plan is a monthly subscription, charged in advance, at the price shown on the pricing page when you subscribe. It renews every month until you cancel.
• Payments are handled by our payment providers, such as PayPal. We never see or store your full card number.
• A shop launched on the Pro plan is not usable until its first payment goes through. If it is never paid for, we delete it after a short period.
• We may change our prices. We will tell you by email at least 30 days before a new price applies to your subscription, and you can cancel before it does.

Cancelling

You can cancel the Pro plan at any time from your account. Your shop keeps Pro until the end of the month you have already paid for, and then moves to the Free plan. Cancelling does not by itself give a refund; see our Refund Policy.

Your data

• Everything you put into StoreWave, including your products, sales, customers and staff records, belongs to you. You can export your reports at any time.
• You give us permission to store and process that data only so we can run StoreWave for you, as described in our Privacy Policy.
• You are responsible for having the right to record the details of your own customers and staff, and for following the privacy and tax rules that apply to your shop where you trade.
• If you delete a shop, its data is deleted. You can ask us to delete your whole account by emailing support@storewavepos.com.

Acceptable use

You must not use StoreWave to:

• sell anything that is illegal where you trade, or break any law;
• try to reach another shop's data, or get around any limit or security measure;
• overload, attack, copy or resell the service;
• send spam or harmful content through it.

We may suspend or close an account that breaks these rules. Where it is reasonable, we will tell you first and give you a chance to put things right.

Tax, receipts and records

StoreWave calculates tax and produces receipts and reports from the settings you choose. It is a tool, not accounting or tax advice. You remain responsible for your tax returns, your records, and checking that your settings are right for where you trade.

Availability and changes

We work hard to keep StoreWave running, but we cannot promise it will always be available or free of errors. StoreWave needs an internet connection, and a long outage on your side or ours stops the till from selling. We may improve, change or remove features over time. If we ever stop offering StoreWave altogether, we will give you at least 30 days' notice so you can export your data.

Liability

StoreWave is provided "as is". To the fullest extent the law allows, we are not liable for lost profits, lost sales, lost data or any indirect loss, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow to be limited.

Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in your account before it takes effect. Using StoreWave after that means you accept the new terms.

Law

These terms are governed by the laws of Sri Lanka.

Contact

Questions about these terms go to support@storewavepos.com or through our contact page.