We are happy to help
Questions about StoreWave? Send us an email and a real person will get back to you.
support@storewavepos.comFrequently asked questions
- Do I need to install anything?
- No. StoreWave runs in your web browser. On a phone or tablet you can add it to your home screen so it opens like an app.
- Can I try it before I sign up?
- Yes. The demo store is open to everyone, no account needed. Look around, ring up a test sale, and see if it fits your shop.
- What does it cost?
- The Free plan costs nothing, forever, and covers 5 team members and 20 products. The Pro plan is 5 US dollars a month with no limits.
- How do I pay?
- Through PayPal. You can cancel anytime, and your shop keeps working on the Free plan afterwards.
- What happens if I reach the Free plan limits?
- Nothing breaks. Your data stays safe. You just cannot add more products or team members until you upgrade or make room.
- Do I need a card to start?
- No. Signing up is free, and no payment details are asked for until you choose to upgrade.
- Does it work on my phone?
- Yes. StoreWave works on any device with a browser: till, laptop, tablet, or phone.
- What if my internet goes down?
- The till keeps working, and your sales sync up when the connection comes back.
- Can I bring products from my old system?
- Yes. Export them to a spreadsheet and upload the file. Your products come in all at once.
- Is my shop's data private?
- Yes. Every shop has its own separate space and its own logins. Your data belongs to you.