Refund Policy

StoreWave has a Free plan with no time limit, so you can try everything it does before you pay. The Pro plan is a monthly subscription, charged in advance.

Cancelling

You can cancel the Pro plan at any time from your account, with no fee and no notice period. Your shop keeps Pro until the end of the month you have already paid for, and then moves to the Free plan. Nothing is charged after you cancel.

Refunds are given on request

We do not refund payments automatically, including when you cancel partway through a month. If you think a refund is fair, ask us and we will look at your request.

Every request is reviewed case by case, taking into account how the shop has been used and the reason you give. We will tell you our decision by email. Some requests are approved in full, some in part, and some are declined; we will explain which and why.

How to ask

Email support@storewavepos.com from the address on your account, with:

• your shop's address, such as yourshop.pos.storewavepos.com;
• the date and amount of the payment;
• the reason you are asking.

How refunds are paid

An approved refund goes back to the payment method you paid with, through the same payment provider. How long it takes to reach you depends on that provider and your bank.

Charged by mistake?

If you were charged twice, charged after cancelling, or charged an amount you did not agree to, tell us straight away at support@storewavepos.com. A billing error on our side is always refunded in full.

This policy is part of our Terms of Service.